Legal
Shipping policy
Shipping & Delivery
All orders are shipped with tracking – depending on the destination via DHL or UPS.
| Country / Region | Shipping Costs | Free Shipping |
|---|---|---|
|
Deutsche Post DHL · Delivery time: 1–3 business days
Express: UPS Express Saver · next business day delivery · not available for 1000% figures
|
4,90 €
for orders under 75,00 €
9,90 €
Express, regardless of order value
|
from 75,00 €
applies to DHL shipping
|
|
DHL or UPS · Delivery time: 3–5 business days
Due to the EU Packaging Regulation (PPWR), shipping to some EU countries is currently paused. Current delivery status
|
7,90 €
for orders under 75,00 €
|
from 75,00 €
|
|
DHL or UPS · Delivery time: 3–7 business days · Billed in Swedish krona (SEK)
|
kr 99.00
for orders under kr 900.00
|
from kr 900.00
|
|
DHL · Delivery time: 3–7 business days
✓ You pay NO customs duties & import fees
We handle all customs clearance for you
|
£10.00
Minimum order value: £170.00
|
—
|
|
DHL · Delivery time: 3–5 business days · Billed in Swiss francs (CHF)
✓ You pay NO customs duties & import fees
We handle all customs clearance for you
|
CHF 10.00
Minimum order value: CHF 75.00
|
—
|
All amounts are final prices: within the EU including statutory VAT, to the United Kingdom and Switzerland including all customs duties and import fees.
Service & Security
-
Shipment TrackingTracking number for every order – track your package online at any time
-
Safely PackedSpecial collector packaging for BE@RBRICKs – so your figure arrives undamaged
-
Fast ShippingOrders placed before 2 PM (Saturday 11 AM) are processed the same day
Delivery times
Unless a different period is stated for the item, we deliver within Germany within 1–3 business days, to Sweden and the United Kingdom within 3–7 business days and to all other countries within 3–5 business days. The period starts when the contract is concluded or, if you pay in advance, when you give your payment instruction.
There is no delivery on Sundays and public holidays. If you order items with different delivery times, we ship them together unless we have agreed otherwise with you – the delivery time is then determined by the item with the longest delivery time.
Collection
You can also collect your order from us in Ostfildern, Germany. Once it is ready, we will let you know by email how to collect it. No shipping costs apply.
Payment methods
- PayPal, including PayPal Express
- Credit and debit cards
- Shop Pay, Apple Pay and Google Pay
- Klarna
- depending on your country also iDEAL | Wero, Bancontact, EPS, TWINT, MobilePay and Satispay
- Cash on collection
Cards, Shop Pay, Apple Pay, Google Pay, Klarna and the country-specific payment methods are processed via Shopify Payments. The checkout shows which payment methods are available to you.
Important Information
- European Union: Not all EU countries are currently available – see EU delivery status for the latest update. Your shipping confirmation tells you whether your parcel ships with DHL or UPS.
- Sweden: Orders are billed in Swedish krona – the shipping cost and the free-shipping threshold therefore apply in SEK. Which of the two carriers delivers is stated in your shipping confirmation.
- United Kingdom: We take care of all customs formalities – you won't pay any additional fees upon delivery
- Switzerland: Orders are billed in Swiss francs. We take care of all customs formalities – you won't pay any additional fees upon delivery
- Express in Germany: UPS Express Saver delivers on the next business day for orders placed before 2 PM. Express parcels are not handed over on Saturdays – they ship on Monday.
- Packaging: All BE@RBRICKs are shipped in special protective packaging to prevent damage
- Shipping days: Monday to Saturday (except public holidays) – Saturday cut-off: 11:00 AM
- Parcel lockers & post offices: Only available for DHL shipments within Germany (DHL Packstation). UPS does not deliver to parcel lockers – please provide a street address and make sure someone is available to receive the parcel.
- Phone number: We only share it with the carrier if you have agreed to this in the cart. They can then reach you about your delivery.

