Refund policy
You have the right to cancel this contract within 30 days without giving any reason.
The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of cancellation, you must inform us (Zaiser Art GbR, Gabriele-Münter-Str. 22, 73760 Ostfildern, Phone: +49 (0)711 84940172, Email: info@mybearbrick.de) of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model cancellation form for this purpose, but it is not mandatory. You may also complete and submit the model cancellation form or another clear statement electronically using our online cancellation form on our website. If you make use of this option, we will send you confirmation of receipt of such cancellation without delay (e.g., by email).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than 30 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the 30-day period has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Model cancellation form
(If you wish to cancel the contract, please complete this form and return it.)
To:
Zaiser Art GbR
Gabriele-Münter-Str. 22
73760 Ostfildern
I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only for paper notifications)
Date
___________
(*) Delete as appropriate.
How to return an item
You can return your order within 30 days without giving a reason. Returning it costs you nothing.
In four steps
1. Let us know – through our online cancellation form, by email to info@mybearbrick.de, by phone on +49 (0)711 84940172 or via chat.
2. We will email you a prepaid DHL return label.
3. Seal the parcel, attach the label and hand it in at DHL.
4. We refund the full purchase price including the original delivery costs.
Unpacking is expressly allowed
You may unpack your Bearbrick and look at it, just as you would examine it in a shop – this does not affect your right to return it. We would appreciate it if you used the original packaging for the return, but it is not required. We will only charge for diminished value where that loss results from handling which went beyond such examination.
Damaged or wrong item?
Please check your order on arrival and contact us straight away if anything is damaged or if you have received the wrong item. We will sort that out independently of your right of cancellation; your statutory rights remain unaffected.
Exchanges
The quickest way to get the item you want is to return the one you received and order the new one separately.
When will you get your money back?
We will refund you no later than 14 days after your cancellation reaches us, using the same means of payment you used. You will not be charged any fees. We may wait with the refund until the goods are back with us or you have sent us proof of return – whichever comes first.