Legal

Refund policy

Right of withdrawal for the sale of goods

Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.)

Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day

  • on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods, if you have ordered one or more goods in a single order and they are delivered together;
  • on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last good, if you have ordered several goods in a single order and they are delivered separately;
  • on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last lot or piece, if you have ordered goods consisting of multiple lots or pieces.

To exercise the right of withdrawal, you must inform us (Zaiser Art GbR, Gabriele-Münter-Straße 22, 73760 Ostfildern, Germany, phone: +49 711 84940172, email: info@mybearbrick.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online using the correspondingly labelled button (“Withdraw from contract”) on our website (www.mybearbrick.de/pages/widerruf). If you use this online function, we will send you, without undue delay and on a durable medium (e.g. by email), an acknowledgement of receipt containing the content of your declaration of withdrawal and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion and expiry of the right of withdrawal

The right of withdrawal does not apply to contracts

  • for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
  • for the supply of goods which are liable to deteriorate rapidly or whose expiry date would quickly be exceeded;
  • for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, which cannot be delivered until 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no control;
  • for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

  • for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if they were unsealed after delivery;
  • for the supply of goods which, after delivery, are, according to their nature, inseparably mixed with other items;
  • for the supply of sealed audio or video recordings or sealed computer software, if they were unsealed after delivery.

Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

  • To Zaiser Art GbR, Gabriele-Münter-Straße 22, 73760 Ostfildern, Germany, email: info@mybearbrick.de:
  • I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.

How to return an item

You can return your order within 30 days without giving a reason. Returning it costs you nothing.

In four steps

1. Let us know – using the Withdraw from contract button, by email to info@mybearbrick.de, by phone on +49 (0)711 84940172 or via chat.
2. We will email you a prepaid DHL return label.
3. Seal the parcel, attach the label and hand it in at DHL.
4. We refund the full purchase price including the original delivery costs.

Unpacking is expressly allowed

You may unpack your Bearbrick and look at it, just as you would examine it in a shop – this does not affect your right to return it. We would appreciate it if you used the original packaging for the return, but it is not required. We will only charge for diminished value where that loss results from handling which went beyond such examination.

Damaged or wrong item?

Please check your order on arrival and contact us straight away if anything is damaged or if you have received the wrong item. We will sort that out independently of your right of withdrawal; your statutory rights remain unaffected.

Exchanges

The quickest way to get the item you want is to return the one you received and order the new one separately.

When will you get your money back?

We will refund you no later than 14 days after your withdrawal reaches us, using the same means of payment you used. You will not be charged any fees. We may wait with the refund until the goods are back with us or you have sent us proof of return – whichever comes first.